What You’ll Do
1. Manage client onboarding and launch, ensuring clients are fully launched in 7 days or less.
2. Keep client boards and task trackers updated with deadlines, owners, and progress.
3. Send meeting summaries, assign tasks, and follow up to ensure nothing slips through the cracks.
4. Proactively flag churn risks, delays, or performance issues before they become problems.
5. Respond to client and team requests within 24 hours.
6. Implement at least one process improvement per month to make the team more efficient.
7. Ensure 100% of client payments are collected and logged accurately.
Qualifications
1. Proven experience as a Project Manager, Account Manager, or Operations Coordinator (marketing agency experience preferred).
2. Strong organizational and communication skills with extreme attention to detail.
3. Ability to manage multiple projects and deadlines simultaneously.
4. Proactive, problem-solving mindset with a track record of execution.
5. Comfortable working in project management and communication tools such as Clickup, Slack, Google Workspace, and GoHighLevel CRM systems. Facebook Ads (Targeting, KPIs, Data-based Decision Making, Overall Strategy) GoHighLevel (Funnels, Tracking, Automations) Reading and manipulating Google Sheets
What Success Looks Like
1. Clients are launched within 7 days.
2. Boards are consistently up-to-date and organized.
3. Payments are collected on time.
4. Risks are flagged and addressed before they escalate.
5. The team operates more efficiently each month through your improvements.